Refund policy

Warranty and Return Policy

All DIY Xpanda products come with a standard manufacturer’s warranty and a 30-day return policy, covering defects in materials and workmanship.

If you experience any issues with your DIY Xpanda product, please contact our support team at DIY@xpanda.co.nz or +64 27 284 1602. We’re here to help.

Please note that warranty coverage applies to defects in materials and workmanship under normal use. Products must be installed, used, and maintained in accordance with the manufacturer’s instructions.

For full details regarding returns, exchanges, and warranty claims, please contact our team before returning any product.