Terms of service

OVERVIEW

Welcome to DIY XPANDA!

The terms “we”, “us” and “our” refer to DIY XPANDA. DIY XPANDA operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). DIY XPANDA is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy:

https://diyxpanda.co.nz/policies/privacy-policy

If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, territory or country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted under your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, colours, finishes, product appearance and dimensions may vary slightly depending on your screen, device settings or manufacturing updates.

Product images, dimensions, finishes, colours, specifications, packaging and included accessories may vary slightly from those shown. We reserve the right to improve, modify, substitute or update products without prior notice provided the product remains substantially equivalent in function and intended use.

We do not warrant that the appearance of any products purchased by you will exactly match the images displayed on the website.

All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, region or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.

DIY XPANDA reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until DIY XPANDA confirms acceptance.

We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as DIY XPANDA may be unable to accommodate cancellation requests once an order has been accepted.

In the event that we do not accept, change or cancel an order, we may attempt to notify you using the email address, billing address and/or phone number provided at the time of purchase.

Your purchases are subject to our Refund Policy:

https://diyxpanda.co.nz/policies/refund-policy

You represent and warrant that your purchases are for personal, household or business use and not for unauthorised resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice.

Unless otherwise stated, all prices displayed on the DIY XPANDA website include GST.

Shipping charges, where applicable, will be displayed during checkout.

Prices posted in our online store may differ from prices offered elsewhere.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases.

You represent and warrant that:

  • The payment information provided is accurate and complete.
  • You are authorised to use the payment method supplied.
  • Charges incurred will be honoured by your payment provider.
  • You will pay all charges incurred, including shipping charges and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by freight providers, customs processing, weather events, public holidays or circumstances beyond our control.

Risk of loss passes to you once products are transferred to the carrier.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, graphics, images, videos, product descriptions, designs and website content are owned by DIY XPANDA, its licensors or suppliers and are protected by intellectual property laws.

You may use the Services solely for personal, lawful and non-commercial purposes.

No content may be copied, reproduced, distributed, modified or republished without our prior written consent.

All rights not expressly granted are reserved.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control.

Such tools are provided “as is” and “as available” without warranties of any kind.

Your use of any third-party tools is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites.

We are not responsible for the content, accuracy or policies of third-party websites.

Your use of any third-party website is entirely at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

DIY XPANDA is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases made through this store are made directly with DIY XPANDA.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sale between you and DIY XPANDA.

You release Shopify and its affiliates from any claims arising from purchases made from DIY XPANDA.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy:

https://diyxpanda.co.nz/policies/privacy-policy

Certain personal information may also be processed by Shopify in accordance with Shopify’s Privacy Policy:

https://www.shopify.com/nz/legal/privacy

By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, information submitted through the Services may be transmitted to and processed by Shopify and its service providers.

SECTION 11 - FEEDBACK

Any feedback, suggestions, reviews or ideas submitted to DIY XPANDA may be used by us without restriction, compensation or obligation.

You grant DIY XPANDA a perpetual, worldwide, royalty-free licence to use such feedback for any purpose.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability.

We reserve the right to correct any such errors and to cancel orders if necessary.

SECTION 13 - PROHIBITED USES

You may not use the Services:

  • For unlawful purposes.
  • To violate any laws or regulations.
  • To infringe intellectual property rights.
  • To transmit malware or malicious code.
  • To collect personal information of others.
  • To scrape, crawl or harvest website content.
  • To interfere with website security or functionality.

We reserve the right to suspend or terminate access for violations of these Terms.

SECTION 14 - AGENTS

This section applies to automated software, bots, AI agents or other automated systems interacting with the Services.

Such systems must identify themselves appropriately and comply with all technical restrictions imposed by DIY XPANDA.

We may restrict, block or terminate automated access at any time.

SECTION 15 - TERMINATION

We may terminate or suspend access to the Services at any time without notice.

Any obligations incurred prior to termination remain enforceable.

SECTION 16 - DISCLAIMER OF WARRANTIES

The Services and all products are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, DIY XPANDA disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

Nothing in these Terms limits any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer laws.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, DIY XPANDA shall not be liable for indirect, incidental, special, punitive or consequential damages arising from the use of the Services or products.

Where liability cannot be excluded under New Zealand law, our liability is limited to the maximum extent permitted by law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless DIY XPANDA, Shopify and their affiliates, employees, agents and service providers from claims arising from:

  • Your breach of these Terms.
  • Your violation of any law.
  • Your misuse of the Services.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision shall not constitute a waiver.

These Terms, together with any policies referenced herein, constitute the entire agreement between you and DIY XPANDA.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights under these Terms without our written consent.

DIY XPANDA may assign these Terms without notice.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

You agree that any dispute arising out of or relating to these Terms of Service, the Services, or any products purchased from DIY XPANDA shall be subject to the exclusive jurisdiction of the courts of New Zealand.

SECTION 23 - HEADINGS

Headings are included for convenience only and do not affect interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, modify or replace any part of these Terms of Service at any time.

Changes become effective when posted on this website.

Continued use of the Services constitutes acceptance of the revised Terms.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

DIY XPANDA

1/28A Poland Road
Wairau Valley
Auckland 0627
New Zealand

Email: DIY@xpanda.co.nz

Phone: 021 532 035

Privacy Policy:
https://diyxpanda.co.nz/policies/privacy-policy

Refund Policy:
https://diyxpanda.co.nz/policies/refund-policy

Last Updated: 6 July 2026