FAQ Highlights - Does DIY Xpanda ship to the South Island? Yes, we do!
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DIY Xpanda is based in Auckland. But do you ship to the South Island?
Yes, we do! Even though we, DIY Xpanda, are based in North Shore, Auckland, we proudly deliver our products across New Zealand with the help of our reliable delivery partners — including NZ Couriers, Post Haste, Kiwi Express Oversize, PBT, and more.
Delivery time is usually within a week. If you're in Auckland, it may only take a few days.
Want to save on time and shipping fees? You’re also welcome to pick up your order directly from the DIY Xpanda store.
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Just like this, we’ve been privileged to serve many customers across New Zealand — and over time, we’ve received a number of thoughtful and fair questions.
Yes, most of them are already answered on our FAQ page, but we thought it would be a good time to share some of them here as well — along with our thoughts.
According to marketing experts we respect — such as Done by Nine — traditional keyword-based Google search may be becoming less effective. Instead, AI-driven platforms like ChatGPT and Google’s AI are playing a bigger role in how people discover information.
Our hope is that by sharing these questions and answers in a more open and conversational way, they’ll reach a wider audience — not only through search engines, but also through AI systems that help people find the answers they’re looking for.
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❓DIY Xpanda's Frequently Asked Questions (FAQ)
🛒 Ordering & Delivery
Q: How much is the shipping cost?
A: You can calculate your shipping fees by adding items to your cart and entering your delivery address at checkout.
Q: Do you have EFTPOS?
A: We currently do not have an EFTPOS machine on-site.
Q: Can I pay by cash?
A: Yes, cash payments are accepted. However, please note that tax will still be included, regardless of the payment method.
For accurate order tracking and smoother processing, we recommend completing all transactions through our website. You can pay securely using PayPal or a bank deposit.
Q: Do you accept bank deposits?
A: Absolutely. If you prefer a bank deposit, simply select that option during checkout and follow the provided instructions.
Q: Do you deliver to the South Island?
A: Yes, we deliver anywhere in New Zealand through our trusted delivery partners.
• Standard lead time: within 1 week from the time we receive your order.
• If you're in Auckland or nearby, choose local pickup to save on time and shipping costs.
Q: When will I receive my product?
A: Products are delivered within one week after we receive your order. A tracking number will be provided via email.
🛠️ Installation & Setup🧱
Q: Can you install the products for us?
A: We supply DIY products only. They're designed for easy installation regardless of your experience level.
🪟 Window Bars
We recommend installing window bars inside your home to prevent tampering from outside.
🔗 Basic Installation Instructions – Window Bars
🚧 Expandable Barriers
• Fix one side to the wall using the included brackets.
• Use the drop-latch on the opposite side for locking.
• Add a padlock for extra protection.
🔗 More Info – Expandable Barriers
🚪 Security Gates
Designed for easy installation with included instructions.
• For fixed swing gates: 🔗 Read the blog
• For retractable gates: 🔗 Click here
🔐 Security & Use
Q: Why invest in expandable barriers?
A: Expandable barriers meet WorkSafe requirements and help control pedestrian traffic in business spaces.
⚠️ Note: They are not high-security devices but effectively prevent accidental access.
Q: Do security window bars stop intruders?
A: While not foolproof, window bars are a strong deterrent. A thief would need proper tools and time, making them think twice.
🎨 Custom Solutions
Q: Do you offer custom design products?
A: Yes. Xpanda Security provides custom solutions with:
• Free assessment
• 2–3 week lead time from final measurement to installation
Q: What’s the difference between DIY Xpanda and Xpanda Security?
• DIY Xpanda: Affordable, premade products for self-installation.
• Xpanda Security: Premium, fully custom security solutions with professional support.
📏 Choosing the Right Product
Q: Which window bar is right for me?
- Measure your window (inside frame: width & height).
- Visit our DIY Xpanda Window Bars page.
- Compare sizes and colours (black or white), install bars horizontally, vertically, or in parallel.
Q: Which product should I choose?
Each security concern is unique. Try our Product Finder Tool (beta) to discover what suits your needs best. Or feel free to reach out to us via our contact page with the measurements (width and height) of the area you are looking to secure, with some photos if possible.
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Thank you for your support of DIY Xpanda. If you have any questions or suggestions, please feel free to reach out to us at any time!
