Everything you need to know before choosing and installing DIY Xpanda products.

Simple answers. Practical guidance.

1. ORDERING & DELIVERY

How much is the shipping cost?

Please add items to your cart and enter your address at checkout to see the precise shipping cost before you buy.

Do you deliver nationwide?

Yes — we deliver across New Zealand using trusted carriers. Typical delivery time: 3–10 business days.
(Auckland orders are often faster)

When will I receive my order?

Orders are processed quickly and dispatched within standard timeframes.

Most customers receive their order within 3–10 business days

What happens if I miss delivery?

A signature is usually required.
If you’re not available:

  • A calling card will be left
  • You can arrange redelivery or pickup

Can I pick up my order?

Yes — pickup is available by arrangement from our Auckland location.

Payment must be completed online before pickup (no EFTPOS on-site)

2. PAYMENTS

What payment methods do you accept?

We accept:

  • Credit cards
  • PayPal
  • Bank deposit

All prices include GST.

Can I pay via bank transfer?

Yes — simply select bank deposit at checkout and follow the instructions.

3. INSTALLATION

Can you install the products for me?

DIY Xpanda products are designed for self-installation.

If you need professional installation:

Xpanda Security offers full-service solutions.

Are the products difficult to install?

No — most products are designed to be installed using basic tools.

Many are adjustable to fit different openings.

How do I install window bars?

We recommend installing window bars on the inside.

Why:
External bars can be tampered with using leverage tools.

You can get the basic instructions here.

How do I install expandable barriers?

  • One side mounts to the wall using brackets
  • The barrier expands across the opening
  • A latch secures the other side

👉 Add a padlock for stronger security

For more details, see our installation guide on the website.

How do I install security gates?

Installation depends on the type:

  • Fixed swing gates → refer to guide
  • Retractable gates → refer to guide

👉 All products include instructions

For fixed swing gates, please refer to this blog.

For retractable gates, please refer here.

4. PRODUCT EFFECTIVENESS

Do window bars stop intruders?

They act as a strong physical deterrent.
While no product is completely invulnerable, window bars significantly increase:

  • Time required to break in
  • Effort required

Most opportunistic intruders will avoid them.

Why use expandable barriers?

Expandable barriers are mainly used for:

  • Safety control
  • Access restriction

⚠️ Note:

They are not primary security devices, but help prevent wandering and improve safety.

Worksafe requires that many types of businesses have some form of safety barrier. Pedestrian barriers can improve safety by preventing accidents. They show customers where they should not go.

5. CHOOSING THE RIGHT PRODUCT

Which window bar is right for me?

  1. Measure inside the frame (width & height)
  2. Choose a size range that fits
  3. Select colour and configuration

👉 Bars can be installed:

  • Horizontally
  • Vertically
  • In combination

Which product should I choose?

It depends on your risk area:

  • Windows → Window bars
  • Doors → Security gates
  • Access control → Expandable barriers
  • Vehicle threats → Bollards

👉 Not sure?

Send us your measurements + photos — we’ll guide you.

6. DIY XPANDA VS XPANDA SECURITY

What are the differences between DIY Xpanda and Xpanda Security?

DIY Xpanda

  • Pre-made products
  • DIY installation
  • Faster & more affordable

Xpanda Security

  • Custom-designed solutions
  • Professional installation
  • Higher-level protection

Use DIY Xpanda for quick upgrades

Use Xpanda Security for full-site protection

Do you offer custom design products?

Yes — through Xpanda Security.
They will take care of:

  • Custom design
  • Site assessment
  • Professional installation

STILL NEED HELP?

Not sure what to choose?

Every property is different.

Send us:

  • Measurements (width & height)
  • Photos of the area

We’ll recommend the right solution.

Get the Right Security Solution — First Time

Browse products or contact us for guidance.

  • DIY Xpanda's mascot Peri the xpandog is looking up the saftidor security gate.

CUSTOMER TESTIMONIALS

Contact Xpanda Security for Custom Made designs. Please share your security concern along with a photo and the measurements (height and width) of the area you are looking to secure, if possible.

CUSTOM ORDER?

If you're having trouble finding what you're looking for, our business affiliate Xpanda Security may be able to help!
Xpanda Security specialises in creating custom-made and professional physical security products and offers a free security assessment with industry-leading insights.

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