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FAQ on Security Products

Here are some FAQs addressing common concerns.

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How much is the shipping cost?

Shipping for security gates within Auckland is free! For all other products and regions, simply add items to your cart and enter your address at checkout to
see the precise shipping cost before you buy.

Can I pay by cash?

We accept secure online payments via credit cards, PayPal and direct bank deposits. All prices shown include GST.

Please note: For direct pickups, payment must be completed online beforehand, as we do not have an EFTPOS machine on-site.

Do you have EFTPOS?

We accept secure online payments via credit cards, PayPal and direct bank deposits. All prices shown include GST.

Please note: For direct pickups, payment must be completed online beforehand, as we do not have an EFTPOS machine on-site.

Do you accept bank deposit?

Yes. If you prefer a bank deposit, simply select that option at checkout and follow the instructions provided.

Do you deliver to South Island?

Yes, we do! Even though we're based in North Shore, Auckland, we proudly deliver our products across New Zealand with the help of our reliable delivery partners — including NZ Couriers, Post Haste, Kiwi Express Oversize, PBT, and more.

We deliver across New
Zealand. Expect your order to arrive within 3-10 business days nationwide,
with Auckland deliveries often much faster. You'll receive a tracking number
once your order ships.

Can I pick up the product?

Prefer to pick up? You can choose to collect your order (by arrangement) directly from our factory
to save on time and shipping fees.

For direct pickups,
payment must be completed online beforehand, as we do not have an EFTPOS
machine on-site.

When can I get my product?

Once we process your order, we deliver within 3-10 business days nationwide,
with Auckland deliveries often much faster.

What happens if I miss the delivery? Do I have to sign for it?

Yes, our delivery partners generally require a signature upon delivery.

If you're not home at the time, they will leave a calling card or notice with instructions on how to arrange redelivery or pickup from a local depot.

Can you install the products for us?

We supply products only. However, our DIY products are designed for easy installation by anyone, regardless of experience level.

How can I install window bars?

We recommend window bars be installed on the inside because they can be easily tampered with or pulled away by thieves using a rope or chain from the outside.

You can get the basic instructions here.

How can I install expandable barriers?

  1. Fix one side of the barrier to the wall using the included wall mounting brackets.
  2. In the photo, the right side is attached to the wall with brackets (shown in silver, but the actual brackets will be yellow). The barrier expands to the left side, where a drop-latch is installed for locking.
  3. Equip the other side with an additional locking system, such as a padlock, for added protection.

For more details, please refer to this article.

How can I install security gates?

Our security gates are designed for easy installation with an instructions while still providing robust protection.

For fixed swing gates, please refer to this blog.

For retractable gates, please refer here.

Why should I invest in expandable barriers?

Worksafe requires that many types of businesses have some form of safety barrier. Pedestrian barriers can improve safety by preventing accidents. They show customers where they should not go.
Important note: They are not security devices but will stop erroneous wandering.

Do security window bars keep intruders out?

We do not guarantee they will stop a determined intruder, but unless they come with the right equipment and plenty of time then window bars can stop or deter them.

Do you offer custom design products?

Yes, we do. Xpanda Security offers custom security solutions with a free assessment and a lead time of 2-3 weeks from final measure to install.

Xpanda Security Link: https://xpanda.co.nz/

What are the differences between DIY Xpanda and Xpanda Security's products?

Xpanda offers DIY products for those who are on a budget, and willing to install the premade products by themselves. Xpanda Security provides custom security solutions for those who need stronger and complete security.

Xpanda Security Link: https://xpanda.co.nz/

Which window bar is right for me?

We have a diverse range of window bars that fit both horizontally and vertically. Follow these steps to find your perfect match:

  1. Measure Your Windows: Measure inside the frames, both width and height. to get the right size.
  2. Visit Our Window Bars Page: Check out our options at DIY Xpanda Window Bars.
  3. Compare and Choose: Pick the size and color in black or white. Note again, you can install bars horizontally, vertically, or even in parallel.

Which product should I choose?

Every security issue is different, and each solution is unique. Please use the tool (beta) here to identify a security product category that can help secure what you value.

Or feel free to reach out to us via our contact page with the measurements (width and height) of the area you are looking to secure, with some photos if possible.

Still have questions? Ask us a question here!

  • DIY Xpanda's mascot Peri the xpandog is looking up the saftidor security gate.

CUSTOMER TESTIMONIALS

It would be tremendously helpful if you could share your experience with us on Google Reviews. If you're comfortable, including photos of the products would also help others visually understand how these DIY security solutions can be implemented.

Click here to leave a review on Google.

CUSTOM ORDER?

Contact Xpanda Security for Custom Made designs. Please share your security concern along with a photo and the measurements (height and width) of the area you are looking to secure, if possible.

If you're having trouble finding what you're looking for, our business affiliate Xpanda Security may be able to help!

Xpanda Security specializes in creating custom-made and professional physical security products and offers a free security assessment with industry-leading insights.

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